Opis stanowiska

- Work with customers on their production Serverless deployments to resolve issues and achieve product readiness and availability.
- Develop an understanding of Serverless product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
- Consult with internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
- Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.

Podstawowe kwalifikacje

- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
- 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
- Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.

Preferowane kwalifikacje

- Experience debugging advanced workload issues across large-scale, distributed environments.
- Experience with exploratory kernel debugging and performance analysis of containerized systems.
- Experience working with any public cloud (e.g., Google Cloud Platform) services and infrastructure.
- Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).
- Knowledge of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Zakres obowiązków

- Work with customers on their production Serverless deployments to resolve issues and achieve product readiness and availability.
- Develop an understanding of Serverless product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
- Consult with internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
- Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.